15 minute response time
The first reply to common questions usually arrives within 15 minutes; the support team is active at night as well, so waiting is shorter even from Dhaka or outside
4 quick facts about r44 Support
On this page, view the main office, hours and contact information at a glance
2018
Start from
99.5%
Uptime
282,046
Active users
4.6/5
Average rating
What you will get at r44 Contact
Updates twice a day
Office updates and platform notices are updated twice daily; when new information arrives the old guide is replaced, reducing confusion
3-step solution
Issues are logged, verified and followed up; in these 3 steps work progresses, and for very small matters it is quickly notified without a ticket
Review the log
A small note is kept for each request, so previous conversations are not lost; later, when you write again, it is easy to continue in the same thread
3 steps of r44 Help
Understand how the conversation progresses from the
1
Describe the issue and
Ask questions about your account, login or app in one line; a short, clear message yields a quick answer
Language is the same across locations, but a separate note is kept for Dhaka users
2
Information is
If needed, account time, device and latest activity are checked; this reduces misunderstandings and avoids repeating the same questions
Keep the reference number with you when using bKash, Nagad or Rocket
3
Follow-up available
If resolved, it is posted in the same thread; if needed, the next step is also provided, so there is no need to search separately
After reading the reply, you can start the next task in 2 minutes
Contact channels and office information
Dhaka Office
The main guidance is Dhaka-centric; if you have office-related questions, check the location before calling or messaging to make things easier
Fast talk on mobile
Phone-originated messages are most convenient and can be sent on low network, so communication does not stop on 3G or slow connections
bKash, Nagad, Rocket
Answers to common questions about these three familiar methods in Bangladesh are kept separately; when writing a question, please specify which method you are referring to
Personal information
Account number or personal information should be provided only when needed; brief details speed up verification and keep the thread organized
Check the information on the r44 Contact page Help Center Guide And Getting started guide for new Both will be useful if you want to see office news combined Platform information Also check the page
Three short opinions from Dhaka users
First message reply was quick; the office information was clear as well
Arif, Dhaka
What you need regarding bKash is explained in simple terms
Nahida, Narayanganj
Office location and follow-up both were well organized
Rafi, Chittagong
Two essential links about the r44 App and login
Opening an account makes getting help easier
r44 App guide See how to start on the phone Sign up page From here you can view the steps to open a new account
If login problems r44 Help Work tips on the page; if you have questions, return to this office page